Terms & Conditions

These Terms & Conditions (the “Terms”) form an agreement between you and Zentel regarding your use of the Zentel applications, websites and related services (together, the “Services”). By creating an account, downloading the app, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.

You must be at least 16 years old, or the minimum age required in your country to use a communications service, whichever is higher. If you use the Services on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms.

You may not use the Services if you are barred from doing so under applicable export control, sanctions or telecommunications law.

You register with a phone number or email address and are responsible for keeping your credentials and your device secure. Activity carried out through your account is treated as your activity.

• Provide accurate registration information and keep it current.
• Notify us promptly at [email protected] if you suspect unauthorised access.
• Do not share, sell or transfer your account to anyone else.

Zentel provides:

• Messaging — one-to-one and group messaging with media and file sharing.
• Voice and video calling — app-to-app calls and, where available, calls to mobile and landline numbers.
• Virtual numbers — phone numbers you can rent in supported countries for calls and messages.
• Credits — prepaid balance used for outbound calls, messages and number rentals.

We may add, change or withdraw features. Where a change materially reduces a paid feature, we will give reasonable notice.

Zentel is not a replacement for your mobile carrier and does not support emergency services calls. Numbers such as 911, 999, 112 and their local equivalents may not be reachable through Zentel. Always keep an alternative means of contacting emergency services.

Credits are purchased in advance and drawn down as you use paid features. Rates depend on destination, route and number type, and are shown before you confirm a purchase.

• Credits carry no cash value and do not earn interest.
• Purchases are processed by third-party payment providers and app stores; their terms also apply.
• Unless required by law or stated at purchase, credit purchases are non-refundable once consumed.
• Credits may expire after a prolonged period of account inactivity, where local law permits, following notice to you.

Virtual numbers are rented, not sold. They remain allocated to you only while the rental is active and your account is in good standing.

• Some countries require identity or address documentation before a number can be activated. We may suspend a number if regulators require it.
• A number that lapses may be returned to the numbering pool and reassigned. We cannot guarantee recovery of a lapsed number.
• Numbers must be used in line with the regulations of their issuing country.

You agree not to use the Services to:

• Send spam, bulk unsolicited messages, or conduct fraud, phishing or impersonation.
• Harass, threaten, or abuse others, or distribute content that is unlawful in your jurisdiction or ours.
• Distribute malware, attempt to breach our systems, scrape the Services, or circumvent rate limits or security controls.
• Resell access, route artificial traffic, or interconnect the Services with another network without our written agreement.
• Infringe intellectual property or privacy rights held by other people.

You retain ownership of the messages, media and files you send. You grant Zentel the limited licence needed to transmit, store and deliver that content for the purpose of operating the Services. We do not use the content of your private communications for advertising.

The Zentel name, logo, applications, designs and underlying software are owned by Zentel and its licensors. These Terms grant you a personal, revocable, non-exclusive, non-transferable licence to use the Services — no other rights are granted.

We work to keep the Services available but do not promise uninterrupted operation. Availability depends on networks, devices and third-party carriers outside our control, and we may schedule maintenance or apply emergency changes.

You may stop using the Services and delete your account at any time from the app. We may suspend or terminate an account that breaches these Terms, poses a security or fraud risk, or where required by law or a regulator.

On termination, active virtual numbers are released and unused credits are forfeited unless refund is required by applicable law.

To the maximum extent permitted by law, the Services are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. Nothing in these Terms limits rights you have as a consumer that cannot lawfully be limited.

To the maximum extent permitted by law, Zentel is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our aggregate liability arising out of the Services is limited to the greater of the amount you paid Zentel in the twelve months before the claim, or USD 50.

We may update these Terms. Where changes are material we will give notice in the app or by email before they take effect. Continuing to use the Services after the effective date means you accept the updated Terms.

These Terms are governed by the laws of the jurisdiction in which Zentel is established, without regard to conflict-of-law rules. Before starting formal proceedings, please contact us so we can try to resolve the matter directly. Mandatory consumer protections in your country of residence continue to apply.

Zentel — legal notices: [email protected]. Support: [email protected].